High-performance program Finance
Financial Services Powered by Technology – The Need for Sovereign Orientations
The financial sector operates in a dynamic landscape where technology is not just a facilitator but a defining factor for success. Organizations must continuously balance innovation and control, growth and compliance. How can financial service providers maintain their license to operate while ensuring robust business resilience? Which innovative technologies are essential for accelerating processes, managing risks, and exceeding customer expectations? And how can technological governance be leveraged to maximize customer impact?
During these sessions, we bring together experts and industry leaders to explore the future of financial services. Three key themes—business resilience, innovative technology, and customer impact—form the core of discussions on how the sector can safeguard its sovereignty while remaining at the forefront of innovation.
For a comprehensive understanding of AI strategy and governance, participants are encouraged to attend the full program. Each session builds upon the previous one, providing a holistic approach to the effective deployment of AI platforms. At the end of the program, participants will receive a whitepaper summarizing the key insights, frameworks, and best practices discussed throughout the sessions.
Who should attend?
These sessions are designed for CIOs, CTOs, CDOs, AI strategists, security leaders, and innovation teams looking to scale AI while maintaining control, compliance, and business value.
All sessions in this program
May 20, 2025 – Session 1: Continuity
License-to-Operate: A Core Priority In the business operations of financial services providers, focus on their license-to-operate is essential – this implies that cyber security is a need to have. This concerns both data and operational sovereignty. Building Operational Resilience Attention to...
June 25, 2025 – Session 2: Customer impact
Increasing Customer Impact through B2B2CIn both the B2C and B2B segments, it is important for financial service providers to increase customer impact by emphasizing B2B2C. This is not only about improving the customer experience, but also about upselling and strengthening the customer...
September 23, 2025 – Session 3: Innovative technology
Driving Operational Efficiency and Customer TrustAutomation in the customer domain and achieving operational efficiency are important for financial service providers, which ensures trust and creates opportunities to surprise – this leads to an increase in the Net Promoter Score and greater...
Session 4: Vision for the Future & CIODAY2025
Increasing Customer Impact through B2B2CIn both the B2C and B2B segments, it is important for financial service providers to increase customer impact by emphasizing B2B2C. This is not only about improving the customer experience, but also about upselling and strengthening the customer...
Your moderator
Erik Beulen is The Digital Knowledge Institute’s Program Director. He is also an Information Management professor at the University of Manchester, United Kingdom. Erik’s research focuses on digital transformations, data analytics, and platforms. He is also an external advisor of Bain & Company and an independent member of the data committee at Royal FloraHolland. Erik has 30 years of international experience in the industry and consulting.
