Roundtable AI Led Banking

Roundtable

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18 September 2025

AI adoption is rapidly transforming financial services, from banking to insurance to capital markets. But with opportunity comes complexity. How do leaders balance innovation with trust, personalisation with privacy, and automation with oversight?

Together with senior professionals from the financial sector, banking, insurance, and related fields, we will explore the strategic and ethical questions surrounding the use of AI in the future of finance.

AI-dilemma’s

Transparency vs. Black Box Decision-Making : AI models, especially those based on deep learning, often operate as “black boxes,” making it difficult for banks to explain or justify decisions to customers, regulators, or even internal stakeholders. This lack of transparency can erode trust and complicate compliance with regulatory standards that require explainability.

Privacy vs. Personalization: AI in banking uses large amounts of personal and financial data to personalize services and spot fraud. But this creates privacy concerns and risks of data misuse. Banks must balance using data for innovation with protecting customers’ privacy.

Dependence on AI vs. Human in the loop: Relying too much on AI can lead to missed mistakes or bad decisions that humans might have caught. It’s a constant challenge to balance automation with human judgment.

Speaker

Finbar Hage

Head of Digital Platform and Customer Processes at Rabobank

Additional contributions

Content matter expert Cognizant and Microsoft – Presenting the global perspective – overview of AI maturity and use cases of companies within the financial sector across the world.


Erik Beulen – Presenting trends in AI adoption in financial services.

Program

  • 13:30 – 13:45
    Arrival guests & Network opportunity

  • 13:45 – 14:00
    Welcome & setting the Scene by Erik Beulen

  • 14:00 – 14:30
    AI Adoption in Financial Services incl. Q&A by Cognizant and Microsoft

  • 14:30– 14:50
    Break with refreshments

  • 14:50 – 15:20
    Rabobank’s AI Journy – Customer perspective by Finbar Hage

  • 15:20– 16:20
    Moderated discussion – AI dilemma’s – Moderated by Christopher Heller

  • 16:20 – 17:00
    Collaborative Wrap-Up & Thought Leadership Forum

The program may be subject to changes.

Venue: “Bossche Boardroom,” Magistratenlaan 60, 5223 MD Den Bosch.
Networking drinks at the rooftop bar.

Your moderator

Erik Beulen is The Digital Knowledge Institute’s Program Director. He is also an Information Management professor at the University of Manchester, United Kingdom. Erik’s research focuses on digital transformations, data analytics, and platforms. He is also an external advisor of Bain & Company and an independent member of the data committee at Royal FloraHolland. Erik has 30 years of international experience in the industry and consulting.

Knowledge partner(s):