May 20, 2025 – Session 1: Continuity

High-performance program Finance

License-to-Operate: A Core Priority
In the business operations of financial services providers, focus on their license-to-operate is essential – this implies that cyber security is a need to have. This concerns both data and operational sovereignty.

Building Operational Resilience
Attention to risk inventory and having operational resilience is also essential – including business continuity management and a robust IT core infrastructure. This means that attention must be paid to information security, compliance must be monitored and anticipation on emerging laws and regulations such as DORA and the EU Artificial Intelligence Act is essential.

Innovation and New Propositions
In addition, attention must also be paid to the development of new propositions in combination with the use of innovative information technology that consists of standard building blocks supplemented with customization. This also includes attention to cyber resilience.

Impact on Technology and Architecture
All of this places demands on the tech stacks and enterprise and IT architecture of organizations in the financial sector.

Speaker(s)

Marco Witteveen

COO – Garanti BBVA International

Edwin Bron

Client Technology Officer/ Director Technology Office – KPN Public Critical



Your moderator

Erik Beulen is The Digital Knowledge Institute’s Program Director. He is also an Information Management professor at the University of Manchester, United Kingdom. Erik’s research focuses on digital transformations, data analytics, and platforms. He is also an external advisor of Bain & Company and an independent member of the data committee at Royal FloraHolland. Erik has 30 years of international experience in the industry and consulting.

Program

1:30 pm Walk-in
2:00 pm Welcome & introduction
2:15 pm Presentation/use case by a target group expert
3:15 pm Break (refreshments)
3:45 pm Continued presentation/use case, followed by discussion
5:00 pm Networking drinks
6:00 pm Session ends

The program may be subject to changes.

Venue: “Bossche Boardroom,” Magistratenlaan 60, 5223 MD Den Bosch.
Networking drinks at the rooftop bar.

Knowledge partner:

Upcoming sessions:

June 25, 2025 – Session 2: Customer impact

Increasing Customer Impact through B2B2CIn both the B2C and B2B segments, it is important for financial service providers to increase customer impact by emphasizing B2B2C. This is not only about improving the customer experience, but also about upselling and...

September 23, 2025 – Session 3: Innovative technology

Driving Operational Efficiency and Customer TrustAutomation in the customer domain and achieving operational efficiency are important for financial service providers, which ensures trust and creates opportunities to surprise – this leads to an increase in the Net...