September 23, 2025 – Session 3: Innovative technology

High-performance program Finance

Driving Operational Efficiency and Customer Trust
Automation in the customer domain and achieving operational efficiency are important for financial service providers, which ensures trust and creates opportunities to surprise – this leads to an increase in the Net Promoter Score and greater customer satisfaction.

Leveraging Innovative Technologies
Flexibility and scalability are important in the use of innovative technologies such as artificial intelligence and edge computing, in reporting, risk & compliance management, but also in strengthening the basis for digital transformations and increasing operational resilience.

Applications of AI and Edge Computing
Artificial Intelligence is used in the financial sector for risk management, cyber security, fraud detection and decision-making. Edge computing is used in the financial sector for time-critical financial transactions and more efficient customer interactions.

The Importance of Collaboration
To be able to do this successfully, collaboration with external partners and their ecosystems is essential.

Speaker(s)

Bouke Hoving

Global CIO Wholesale Banking at ING



Your moderator

Erik Beulen is The Digital Knowledge Institute’s Program Director. He is also an Information Management professor at the University of Manchester, United Kingdom. Erik’s research focuses on digital transformations, data analytics, and platforms. He is also an external advisor of Bain & Company and an independent member of the data committee at Royal FloraHolland. Erik has 30 years of international experience in the industry and consulting.

Program

1:30 pm Walk-in
2:00 pm Welcome & introduction
2:15 pm Presentation/use case by a target group expert
3:15 pm Break (refreshments)
3:45 pm Continued presentation/use case, followed by discussion
5:00 pm Networking drinks
6:00 pm Session ends

The program may be subject to changes.

Venue: “Bossche Boardroom,” Magistratenlaan 60, 5223 MD Den Bosch.
Networking drinks at the rooftop bar.

Knowledge partner:

Upcoming sessions:

May 20, 2025 – Session 1: Continuity

License-to-Operate: A Core Priority In the business operations of financial services providers, focus on their license-to-operate is essential – this implies that cyber security is a need to have. This concerns both data and operational sovereignty. Building...

June 25, 2025 – Session 2: Customer impact

Increasing Customer Impact through B2B2CIn both the B2C and B2B segments, it is important for financial service providers to increase customer impact by emphasizing B2B2C. This is not only about improving the customer experience, but also about upselling and...